Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are all your jewelry pieces certified for quality?
Yes, every piece of jewelry at PNG Jewellers is 100% authentic. Our gold jewelry is hallmarked by the BIS, and our diamond jewelry comes with certifications from internationally recognized laboratories like IGI and GIA.
What are your shipping and delivery timelines?
We offer secure, insured shipping on all orders. Domestic deliveries typically take 5-7 business days, while international shipping may take 10-15 business days depending on customs clearance.
Can I return or exchange a product if I am not satisfied?
We offer a 14-day return and exchange policy on most fashion jewelry items, provided they are in their original condition with all tags and certificates intact. Custom-made or personalized pieces are not eligible for return.
Do you provide jewelry cleaning and maintenance services?
Absolutely. We offer complimentary professional cleaning and inspection services for all PNG Jewellers products at any of our physical boutique locations to ensure your pieces maintain their brilliance.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer EMI options on select purchases. For high-value transactions, we also facilitate secure bank transfers.
How do I determine my correct ring size?
You can refer to our online Ring Size Guide located on each product page. Alternatively, you can request a physical ring sizer or visit any of our stores for a professional measurement.