Returns & Exchanges

At PNG Jewellers, we strive to ensure your complete satisfaction with every exquisite piece of fashion jewellery. If you are not entirely happy with your purchase, we offer a seamless 14-day return and exchange policy for all unworn items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Secure Packaging

  Place the jewellery in its original branded box along with the authenticity certificate and invoice to ensure a safe transit.

• 3.
  Quality Inspection

  Once received at our facility, our expert gemologists will inspect the item to verify its condition and original specifications.

• 4.
  Refund Processing

  After a successful inspection, your refund will be processed to the original payment method or issued as store credit within 7-10 business days.